Dental Practice Risk Management



Patient impressions of their dentist are composites of several impressions formed from the moment they determine they need an appointment until the appointment has ended.  There are several factors influencing these opinions that can be controlled to favor a dentist’s overall image and help with your dental practice risk management.



These include:

  • Be accessibility and available to your patients.
  • Make sure your patients receive a personal greeting and welcome from your office staff.
  • Be willing to communicate with your patients.
  • The efficiency at your office regarding scheduling and arranging referral.
  • The quality and comprehensiveness of the treatment and follow-up you provide your patients.

Dental Practice Risk Management is easier than you think.

Here are some methods to reduce risks associated with dentist office management, the first is to ensure that your reception rooms are clean and furnishings are comfortable.  You should provide reading materials for adults and a few toys for children.  As your patients are coming and going this will make the first and last impression of your office.  Mark exits and bathrooms clearly.  Make sure handrails are available for the elderly patients.  Sometimes a patient will ask to use your telephone, let them.

All Dentists should develop guidelines for professionalism within your office that includes proper dress, attitude, telephone etiquette, and protocols for dealing with patients.  And make sure that waiting patients cannot hear your staff discussing other patients. Post signs that note office hours, procedure to follow in an emergency, and your office privacy policy. Avoid scheduling patients to tightly.  No one likes to wait. Of course there will be times a patient will have to wait a bit longer but if this doesn’t happen at all their visits they will be more understanding. Allow enough time to have adequate discussions with your patients regarding their treatment options. Always keep appointment slots open for emergencies.  Periodically audit patient waiting times and adjust booking protocols accordingly.  Develop patient questionnaires to find out their perceptions of their visits.  Encourage patients to verbalize complaints.

Your dental equipment owned or leased should meet medical community standards. Your equipment should be used and serviced according to the recommendations established by the manufacturer.  It is recommended that your maintain a file for each piece of equipment.  This file should contain the name, serial number, manufacturer’s name, date of purchase, warranties, procedure manual, educational programs provided to staff, service agreements for preventive maintenance and maintenance logs.

Get an online quote today for your Dental Malpractice Insurance. For additional information please contact us at 888-871-9096 Ext 5193 or online hereInsurance Innovations has been in business since 1999, helping medical professionals like you safeguard their careers and providing them with peace of mind.  Our knowledgeable staff is available to answer your questions and provide you with additional information.

All contents provided here are for informational purposes only. The owner of this blog makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site.  Always consult your legal counselor or advisor as to the suitability of using this information in your business or practice.






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