Category Archives: Travel Agency E&O Insurance

Travel Agency Errors & Omissions Insurance

Travel Agent Liability Insurance

What is Travel agency E&O Insurance also known as Travel Agency Errors & Omissions Insurance?

 

 

 

Travel agency errors & omissions insurance also known as travel agency E&O, professional liability or malpractice insurance, protects a travel agent and individuals within its company from client claims and/or lawsuits for inadequate work or negligent actions.  No matter how careful you are, or even with the most successful loss control program in place, you will never be able to eliminate the risk of being sued.  The most common risk management technique is risk transfer, and the most common risk transfer mechanism for a Travel Agent or Travel Agency is insurance.

Travel Agency E&O Insurance coverage protects all kinds of travel professionals, such as if a client alleges that they were professionally negligent; failed to perform their professional duties or to fulfill them as promised in their contract; or if their actions of omissions deviate from accepted standards of practice within the travel industry.

Most travel agency E&O Insurance policies have four liability coverage parts with worldwide protection for  qualifying Travel agencies; Tour Operators: Meeting Planners: and Independent Contractors.

  • Coverage A: Bodily Injury and Property Damage Liability, including certain Non-Owned and Hired Aircraft and Watercraft
  • Coverage B: Non-Owned and Hired Auto Liability
  • Coverage C: Professional Liability (Errors & omissions)
  • Personal Injury Liability

Some policies have coverage for Host Liquor Liability (except student operators) and Fire Legal Liability with limits of $50,000.

Most policies had additional enhancements available for extended general liability endorsement for contractual liability and premises medical, additional insureds, prior acts for qualifying companies, travel supplier bankruptcy legal liability and advertising injury liability. Coverage is also available for agency that just need professional liability without any additional enhancements.

Contact us to see what coverages are available for your business today or Request a quote for Travel Agency E&O Insurance from Insurance Innovations.  We can also be reached toll free 1-888-871-9096 Ext 5193.  

All contents provided here are for informational purposes only. The owner of this blog makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site.  Always consult your legal counselor or advisor as to the suitability of using this information in your business or practice.

 

Do I Need Travel Agent Insurance (Errors and Omissions)?

travel agent insurance

What malpractice insurance is to doctors, errors & omissions (E&O) insurance is to travel agents. Indeed, travel agent insurance (E&O) should be an integral part of your risk-management program.

Insurance essentially exists to protect you from the unexpected, and few industries experience unexpected events like travel and hospitality.

  •  Some events arise from circumstances beyond your control, from catastrophic weather, cruise ship mishaps and airline delays to a “slip and fall” while on travel.
  •  Conversely, you may be subject to claims of negligence or mistakes within your own services, triggering legal action.

Errors & omissions coverage fills gaps in your protection that general liability doesn’t address.

What is an Error?

Mistakes occur in all professions, and travel is not immune. Imagine booking a flight for a client for the wrong day, or arranging a stay at a hotel that’s closed for renovation. Such errors can not only weaken your reputation, they can trigger legal action should the client wish to prove that the error caused personal or professional damage.

What is an Omission?

Unlike an error, an omission involves a gap in service or professional advice that causes perceived damage. For instance, booking a vacation to an island that is in the path of an oncoming hurricane without informing your client of the risk could be perceived as omission if the client perceives you as an authority.

How Travel Agent Insurance (E&O) Works

Also called professional liability, Travel Agent E&O is designed for professions that provide advice and recommendation as part of their services. Travel agencies fall into this category, as do IT consultants, brokerages, law offices, contracting companies and accounting firms.

A client who holds you or your travel agency personally responsible for perceived negligence or contract disputes tied to your travel services may escalate the complaint to a lawsuit. And even if the claim has no merit, the resulting court action will become very expensive.

  • Your travel agent insurance covers potentially enormous defense costs and negligence awards, as well as personal injury and property damage related to the claim.
  • It does not cover claims tied to false advertising, misquoted pricing, and referrals to doctors.

Finding the Travel Agent Insurance that is Right for You

Obtaining travel agent insurance need not take too much of your valuable time when you work with a leader in protecting travel agencies. Contact us for an application that takes just minutes to complete. .

To learn more, contact Insurance Innovations, where years of proven performance in delivering E&O insurance means you benefit from an experienced staff ready to answer your questions, understand your goals and connect you to the policy that fits your needs and budget best.

You Need Travel Agency E&O Insurance

Cruise Ship: Travel Agent Errors and Omissions Insurance

Errors & omissions insurance is to travel agents what malpractice insurance is to doctors.  Travel agency E&O insurance should be an integral part of your risk-management program.

Insurance essentially exists to protect you from the unexpected, and few industries experience unexpected events like travel and hospitality.

  • Some events arise from circumstances beyond your control, from catastrophic weather, cruise ship mishaps and airline delays to a “slip and fall” while on travel.

Conversely, you may be subject to claims of negligence or mistakes within your own services, triggering legal action.

Errors & Omissions coverage fills gaps in your protection that your general liability insurance doesn’t address.

What is an error?

Mistakes occur in all professions, and travel is not immune.  Imagine booking a flight for a client for the wrong day, or arranging a stay at a hotel that’s closed for renovation.  Such errors can not only weaken your reputation, they can trigger legal action should the client wish to prove that the error caused personal or professional damage.

What is an omission?

Unlike an error, an omission involves a gap in service or professional advice that caused perceived damage.  For instance, booking a vacation to an island that is in the path of an oncoming hurricane without informing your client of the risk could be perceived as omission if the client perceives you as an authority.

How travel agency E&O insurance works.

Also called professional liability, E&O is designed around professions that provide advice and recommendation around their services.  Travel agencies fall into this category.

A client who holds you or your travel agency personally responsible for perceive negligence or contract disputes tied to your travel services may escalate the complaint to a lawsuit.  And even if the claim has no merit, the resulting court action will become very expensive.

  • Your travel agency E&O insurance covers potentially enormous defense costs and negligence awards, as well as personal injury and property damage related to the claim.

Finding the policy right for you!

Obtaining travel agency E&O insurance needs not take too much of your valuable time.  When you work with a leader in protecting travel agencies. You can find convenient online quotes and take advantage of travel agency insurance products, programs and expertise. To learn more contact Insurance Innovations where years of proven performance in delivering E&O insurance.

Get an ONLINE QUOTE today!

The Travel Agent’s Guide to Shoulda, Coulda, Woulda’s

Travel Agent Shoulda Coulda Wouldas

We’ve all had it – that gut feeling that we might have forgotten something, or should have done something, but either told ourselves that we had probably done it or have gotten too distracted to go back and double check.

It could be something as simple as calling some friends to meet for Sunday brunch, wondering, for a split second, if the restaurant is open on Sundays, but not calling to confirm.

You get to the restaurant and your friends are standing in the empty parking lot, in front of the closed restaurant.

You apologize and tell your friends that you should have called the restaurant but you thought it would be open, you could have called the restaurant but you had to hurry to get ready, or you would have called the restaurant but you left your phone on the windowsill in the bathroom and you found it just in time to get into your car and rush over so you wouldn’t be late.

Your friends forgive you, roll theirs eyes and you all go on to have a great meal at another restaurant.

Your friends don’t sue you.

Shoulda, Coulda, Woulda – Travel Agent Errors and Omissions

Errors and OmissionsIt’s one thing to shoulda, coulda, woulda when it involves family or friends, but clients may not be as forgiving as Uncle John and Aunt Mary.

When a travel agent gets that gut feeling and thinks they should have called to check on an airport transfer, or could have asked more questions about a hotel’s location, or would have called to remind a client that they need a visa but got distracted,  or ignored that gut instinct, the consequences can be a client who thought you shoulda, coulda or woulda, and brings a case against you.

Travel Agent Errors and Omissions Insurance

Even if you’ve done everything right, a client can still bring a lawsuit against you. Any case made against you, even if it’s unfounded, still has to be defended, and that defense can be financially devastating and emotionally draining.

Travel Agent Errors and Omissions Insurance provides you with a team of experts who work, on your behalf, to make sure that your company, your livelihood and you are protected.

Your insurance professionals take care of the details of your lawsuit, so that you can continue to work and provide your clients with great service.


Insurance Innovations

insurance professionalsFinding the Travel Agent Errors and Omissions Insurance that meets your agency’s needs and budget is what we do best. Insurance Innovations partners with the industry’s leading carriers to find a Travel Agent Errors and Omissions Insurance policy that works for you.

We have been in business since 1999, helping medical and business professionals safeguard their careers and provide them with peace of mind. Our knowledgable staff is available to answer your questions and provide with information about Travel Agent Errors and Omissions Insurance.

Click Here for an Instant Quote or contact Insurance Innovations today to speak with a dedicated professional.


Travel Agent Errors and Omissions Insurance

Travel Agent Errors and Omissions Insurance

Travel Agents Don’t Worry, Are Happy

The suggestion, by the website, CareerCast, that Travel Agents are becoming obsolete, prompted a quick and on-the mark response from Paul Ruden, ASTA’s Senior Vice President of Legal and Industry Affairs.

“Contrary to the myth of the travel agent as a dying breed, perpetuated by your article,” Ruden responded, “those who have adapted to the internet era have not only survived but have thrived. Travel agents have fully embraced new technologies and serve consumers through both specialized professional travel distribution technology, not available to consumers, as well as internet-based tools.”

Ruden, who admonished CareerCast for not doing their homework, went on to say, “… travel agents are alive and well – and they do a robust business by providing expertise and advice to millions of travelers every year, using a combination of new and old technologies. Basic research would have shown that as of year-end 2012, there were about 8,000 U.S. travel agency firms in business employing 105,000 people. In 143 million transactions, those agencies sold $86 billion worth of air travel (64 percent of the market).

Travel agents have fully embraced new technologies and serve consumers through both specialized professional travel distribution technology, not available to consumers, as well as internet-based tools.”
– Paul Ruden, Senior Vice President of Legal and Industry Affairs, ASTA

While online agents account for a lot of that business, so-called traditional agents actually sell about half of it, in addition to the vast majority of the $15 billion worth of cruises (64 percent) and $9 billion in tour packages (66 percent). Those are big numbers. Travel agents help to move people around the country and around the world, and in the process keep our economy moving. Useless? Not hardly.”

Add to that, author Dan Buettner’s report on Travel Agents being some of the “happiest professionals” and things seem pretty bright for the more than 100,000 people working in Travel Agencies around the country.

Travel Agents Go the Extra Mile

Travel Agent Errors and Omissions InsuranceAnother jab at Travel Agents came from Woman’s Day Magazine. After a negative on-line article, the magazine was challenged by ASTA to take a look at the real work of Travel Agents. To their credit, Woman’s Day published an article on September 17, entitled “How to Take Your Dream Vacation on a Budget” which featured Travel Agents helping vacationers get exactly what they wanted on a fixed budget.

On September 16, “CBS This Morning” gave another boost to Travel Agents with a report on the advantages of using a Travel Agent.

Reporter Charisse Jones pointed out some of the benefits of turning to a Travel Agent, rather than a website when planning a trip:

  • Travel Agents work around a traveler’s taste and budget
  • Travel Agents can put together complicated itineraries
  • A Travel Agent is someone you can call in an emergency situation
  • Travel Agents are travelers themselves… and know when a  place doesn’t look like the picture on the brochure
  • Travel Agents go the extra mile for clients

Travel Agent Errors and Omissions Insurance

Travel Agent Errors and Omissions InsuranceFor all the rewards that being a Travel Agent brings, there are times when things go wrong during a trip.

Giving personalized service is why clients use Travel Agents, but it can also work against a Travel Agent when things don’t go as expected. It’s not so easy to place blame on an impersonal website, but it’s easy for a client to assign blame to their Travel Agent.

Even if a lawsuit is unfounded, it must be addressed. Travel Agent Errors and Omissions Insurance provides a team of professionals who work for you, to protect your livelihood. Having Travel Agent Errors and Omissions Insurance can help to mitigate the stress and expense that accompanies a claim made against you, so that you can concentrate on sending your clients on their dream vacations.


Insurance Innovations

Insurance Innovations has been working to help medical and business professionals since 1999. Our excellent staff can answer your questions and help you find the Travel Agent Errors and Omissions Insurance that meets your needs and fits your budget.

Click Here for an Instant Quote or contact Insurance Innovations today to speak with a dedicated insurance professional.


References:

Hugo Martin Travel agents dispute claim that Web makes job obsolete http://articles.latimes.com/2013/sep/01/business/la-fi-travel-briefcase-20130902

Yolanda Walters ASTA Works with Media to Spread Positive Industry Message http://www.asta.org/News/PRDetail.cfm?itemnumber=10864
Role of Travel Agents http://www.asta.org/News/content.cfm?ItemNumber=1985
Molly McClusky When Using a Travel Agent Can Save You Money http://www.dailyfinance.com/2012/06/21/when-using-a-travel-agent-can-save-you-money/#!slide=980198
Yolanda Walters ASTA sets the record straight (again) http://www.asta.org/News/PRDetail.cfm?ItemNumber=10744
The Happiest Jobs in America http://www.oprah.com/oprahshow/Happiest-Jobs-in-America-Video
Kyle Kensing When All Else Fails, COnsider a Useless Job http://www.careercast.com/career-news/useless-jobs

Travel Agents Blamed for Cloudy Skies

Travel Agent Errors and Omissions Insurance

At Insurance Innovations we know how hard Travel Agents work to make travelers happy and comfortable. We also know that, despite all the hard work they do, there are some glitches. But it still comes as a surprise when travelers sue for occurrences over which the Travel Agent has no control … and win the lawsuit.

A party of twenty-two tourists from Taiwan recently made a trip to Italy. They had a great first week and then their flight from Milan to Napoli was delayed. They took a 13-hour bus ride to Napoli, which caused them to miss a tour of Pompei and the Amalfi coast. They decided to sue the Travel Agent… and won. Their lawyer was one of the travelers in their group. Each of the twenty-two tourists got NT$1200…about $406.11, a cost of $8,934.42 to the Travel Agent. Not a windfall, but  a surprising win nonetheless.

Having Travel Agent Errors and Omissions Insurance means that you can let a team of experts deal with the lawsuit so you can continue to work for your clients without stress and without disrupting the routine of your agency.

Cruise Ship: Travel Agent Errors and Omissions InsuranceSome travelers may have legitimate complaints, which is why Travel Agent Errors and Omissions Insurance exists, but a cruise ship passenger who wants to sue because she told the cruise line she traveled with that she was on a diet and the waiters aboard ship kept offering her bread and desserts, may be going a little too far.

We understand that not telling a client they need a visa for a certain destination or not booking a flight for part of a trip may be an error or omission, but cloudy skies and resulting delays are not a Travel Agent’s fault.

Even if a lawsuit is unfounded, your agency has to deal with it. Having Travel Agent Errors and Omissions Insurance means that you can let a team of experts deal with the lawsuit so you can continue to work for your clients without stress and without disrupting the routine of your agency.


Insurance Innovations helps business professional get the Travel Agency Errors and Omissions Insurance policy coverage they need.  We offer competitive pricing and flexible payment plans.

Click Here for an Instant Quote or contact Insurance Innovations today to speak with a dedicated insurance professional.


10 Mistakes a Travel Agent Can Prevent

Travel Agent Insurance | Travel Agents Errors and Omissions Insurance

Whether it’s a first honeymoon, second honeymoon, family get-away or a business trip, travelers depend on their travel agents to get them where they want to go, when they want to get there. There are lots of tools that travel agents can use to give clients want they want and to prevent losing a client, getting bad publicity or, even worse, a lawsuit.

1. Wrong Place

If cousin Patti is getting married in Portland, Maine and you book your client on a plane to Portland, Oregon, Portland, Tennessee, Portland, Texas or Portland, Connecticut, your client might have a great story to tell at cocktail parties…a year or two after the disaster. But at the time of the event, the Travel Agent can become the target of blame.

Repeating the client’s words: “Texas. Paris, Texas?” and following up after they’ve been sent confirmation can promote good will and prevent litigation.

Having Travel Agent Insurance (also known as Travel Agent Errors and Omissions) could avert disaster for an agency, especially if Cousin Patti’s wedding was actually in Portland, England.

2. Wrong Time

Many business travelers have time constraints and places to be in order to make money. Missing a 9AM meeting because they were scheduled for a 7PM instead of a 7AM flight can cost them, and the travel agency. And if someone is late for Aunt Eleanor’s funeral, which can never be rescheduled, the client may not only walk away and never use the travel agency again, but may tell others not to use the agency’s services. Good communication and follow up will get the client where they need to be, when they need to be there.   Travel Agency Errors and Omissions Insurance can help cover any losses incurred when things don’t go as planned.

3. Stormy Weather

Being a June bride and honeymooning in Costa Rica may sound romantic, but the bride might not be aware that the rainy season, in June, can, literally, put a damper on the honeymoon. A ruined honeymoon can give rise to a very angry bride. Clear and careful discussions with clients, especially if they are not seasoned travelers, go a long way toward arranging the perfect trip.

4. No Room

It happens. After hours of traveling, a client gets to their hotel and told their room has not been booked. If that was a travel agency omission, Travel Agent Insurance (also know has Travel Agency E&O Insurance) can save the agency from additional expense and possible litigation. Discussing possible solutions with agency staff for times when problems arise can help to stave off disaster.

5. Cabin Fever

A room described as an “ocean view” cabin on a cruise ship may have a view of a life boat blocking the view of the ocean. Experienced travel agents know what to look for when booking a cruise, but a less experienced travel agent may not. Travel Agency Errors and Omissions Insurance covers employees and independent contractors.

6. No Transfer

The client is stuck at an airport, waiting for the transport they were told would be there when they arrived. Not a good beginning to what was supposed to be a great vacation. It’s always a good policy for every travel agent to have contingency plans ready for potential problems. An apology, maybe even a limo, can go a long way toward keeping the client’s business..

7. Poor Location

Being booked into a hotel that turns out to be a “no-tell motel” in a bad part of town can be scary. Being available, so that clients can get in touch with someone at the agency, keeping communication open with clients, can help to resolve problems. Doing research and asking other travelers about an area, especially when you see a “red flag,” can ward off a bad experience for the client and bad publicity for the agency.

8. Travel for Two

Mrs. Smith wants to go to Paris. Mr. Smith has no desire to go to Paris, but it’s Mrs. Smith who is booking their trip. It’s always a good idea, when one person is booking a trip, to ask about the interests of their traveling companion, or companions. An irate Mr. Smith, who didn’t want to be in Paris in the first place, will be more likely to consider litigation if things go wrong. There is probably something in Paris that Mr. Smith can enjoy. It’s up to the creative travel agent to find out what that is.

9. Best Deal

Everyone wants the best deal. Many people go on line, see inexpensive vacation packets and get irate when their travel agent quotes them a higher price or even a comparable price. Consumers need to be better educated about the work that travel agents do. The best travel agents have access to discount air fares, great hotel accommodations and tours and have established good working relationships with travel industry management and staff. Explaining the difference between being ‘on your own’ during a trip and working with a travel agent who ‘has your back’ can gain you a trusted client.

10. Total Loss

They don’t happen often, but mistakes do happen and plans can fall apart. Owning up to  a mistake, acknowledging an error, apologizing, giving a refund and/or a generous gift can all go a long way to keeping a client from going elsewhere and telling others not to use your travel agency.

Trust and goodwill are the basis for good relationships. Following up with a client, solving a problem, especially if they’re still traveling (like an room upgrade at your expense) can save a travel agent from losing a client and make them think twice about proceeding with litigation.


Travel agents get used to expecting the unexpected. A Travel Agency Errors and Omissions Insurance policy won’t stop the unexpected from happening, but it will help when the unexpected happens.

Click Here for an Instant Quote or contact Insurance Innovations today to speak with a dedicated insurance professional.


References
Ruthanne Terrero, Embrace Your Mistakes. May 7, 2007. http:/www.travelagentcentral.com.
Larry Olmsted, Why You Need a Travel Agent, Forbes. Jan. 20, 2012.
Alina Bradford, Angie’s List/ Oct. 2, 2012. www.angieslist.com.
Jennifer Goldberg. Top 10 Most Expensive Travel Mistakes. Readers Digest. http://www.readersdigest.ca.

Tax Season a Boon for Travel Agents & Tax Day Freebies

Tax day 2013 is drawing to a close, with only a few hours left to file. As many breathe a sigh of relief, travel agents may be entering into a period of great opportunity.

Emily Feldman reported today on NBC Washington.com that a number of hotels in the continental U.S. and beyond are wooing potential travelers with tax season deals. The Sheraton Nassau Beach Resort and Casino, for example, is offering a themed vacation, complete with “dolphin therapy for two,” at a cleverly-priced $1,040. Other properties, in keeping with the concept, are advertising tax-free accommodations and rebates.

A variety of timely travel deals, coupled with the fact that a recent Travel Leads Group poll shows that many Americans plan to use at least a portion of their tax returns on travel, may be creating a perfect storm for the travel agent.

Read the full article on NBCWashington.com to explore other tax season travel offers and tax day freebies you won’t want to miss.


Get a travel agency E&O quote from Insurance Innovations and Liberty Mutual Insurance.

April is Stress Awareness Month

Every April, for more than 20 years, Health Resource Network, Inc. (HRN), a non-profit organization devoted to helping people successfully handle stress, has been sponsoring National Stress Awareness Month.

Get into the spirit by sampling some techniques for stress-free living from Personal Development Coach Simona Rich, which include getting a good night’s sleep, healthy eating and exercise. She also suggests focusing on priorities and objectives, and cutting down on multi-tasking. Read here to find out why.


Let Insurance Innovations take the stress out of your professional liability insurance needs. Click for a hassle-free, quick quote now.

Good Advice for Travel Agencies

In a recent article published on Travel Pulse, Jeff Miller, an attorney who specializes in travel law, recommends that “all travel agencies have some form of business plan in place” and be fully cognizant of the legal concerns related to the plan, particularly as their agency grows in revenue and size.

He also advises agencies to consult their financial and tax advisors when making business determinations and to obtain travel agency E&O insurance coverage. Read more.


Insurance Innovations offers highly affordable and dependable travel agency E&O insurance. Our convenient, online quoting system allows travel agents and tour operators alike to quote, bind and pay directly online.

Get a Travel Agency E&O quote now.